Refund policy

We want you to be happy with your purchase. Most items we sell can be returned within 30 days of delivery for a refund.

Standard returns (refurbished / working items)

- You have 30 days from the date your order is delivered to request a return.

- The item must be returned in the same condition it was received, with everything that was included — for example, the charger, cables, or any other accessories listed in the product description.

- When we receive the item back and confirm its condition, we will refund you to your original payment method. Please allow a few business days after we receive the return for the refund to be processed.

AS IS / FOR PARTS items — please read carefully

- Some of our listings are clearly labeled "AS IS" or "FOR PARTS." These items are sold exactly as described, for parts or repair, and are not guaranteed to be fully working.

- AS IS / FOR PARTS items cannot be returned simply because they do not work or need repair — that is the condition they were sold in.

- The one exception: if the item you receive is materially different from what the listing described (for example, a different model than the one pictured and described), contact us and we will make it right.

How to start a return

Contact us before sending anything back so we can authorize your return and send you a prepaid return shipping label: contact us through the chat on our website — click the chat icon on any page of 585refurb.com and send us a message, and we'll get back to you there.

- Pack the item securely, with all included accessories.

- Return shipping is free for standard returns — we cover the cost with the prepaid label we send you. Please keep your carrier drop-off receipt until your refund is complete.

- Items sent back without contacting us first may be delayed or refused.

Questions? Contact us through the chat on our website — click the chat icon on any page of 585refurb.com and send us a message, and we'll get back to you there. Jeremiah's Computer Store LLC, Rochester, NY.